Vendor Relations Manager

Full Time
Just Added

As a Vendor Relations Manager at ICS, you will play a crucial role in achieving business goals by engaging with our expert freelance vendors. Working with digital and linguistic talent, you will be accountable for the effective engagement of those vendors, collaborating with colleagues across various departments to ensure excellent utilisation of resources. In September 2023, ICS launched FlexHub - our unique community of collaborators across translation, content and more. As a Vendor Relations Manager, you’ll act as an ambassador for this initiative, driving our commitment to being a trusted partner among the digital and linguistic communities.

Role

  • Full-time (37.5 hours), permanent
  • Salary: £27,500 - £32,500
  • Percentage split: Vendor relations (40%), vendor utilisation (40%), resource planning support (20%)
  • Continuously evaluate and improve vendor management processes to enhance efficiency and effectiveness
  • Work with Senior Service Managers to evaluate output and quality of existing vendors
  • Act as a key point of contact for vendor queries and operational support
  • Monitor and manage vendor utilisation rates, addressing issues to improve overall engagement
  • Liaise with Service Specialists and Global Resource Manager to respond to vendor suitability queries from the team
  • Work closely with the Global Resource Manager to create resource plans for new work

Requirements

  • Bachelor's degree in Business, Linguistics, Translation Studies, or a related field
  • Proven vendor management experience
  • Strong understanding of the translation and content creation process
  • Proven problem-solving and conflict-resolution skills
  • Effective negotiation skills
  • Excellent communication and interpersonal skills
  • Collaborative approach - able to influence, drive ideas and and address issues effectively
  • Results-orientated and impeccable attention to detail

Benefits

  • 33 days annual leave, plus birthday off work!
  • Work abroad policy (up to 30 days per year)
  • Competitive pension scheme (matched contributions up to 7%)
  • Industry-leading family policies
  • Hybrid, flexible working
  • Life Assurance and private healthcare
  • Regular team socials
  • Free weekly breakfasts catered to all

Role

  • Full-time (37.5 hours), permanent
  • Salary: £27,500 - £32,500
  • Percentage split: Vendor relations (40%), vendor utilisation (40%), resource planning support (20%)
  • Continuously evaluate and improve vendor management processes to enhance efficiency and effectiveness
  • Work with Senior Service Managers to evaluate output and quality of existing vendors
  • Act as a key point of contact for vendor queries and operational support
  • Monitor and manage vendor utilisation rates, addressing issues to improve overall engagement
  • Liaise with Service Specialists and Global Resource Manager to respond to vendor suitability queries from the team
  • Work closely with the Global Resource Manager to create resource plans for new work

Requirements

  • Bachelor's degree in Business, Linguistics, Translation Studies, or a related field
  • Proven vendor management experience
  • Strong understanding of the translation and content creation process
  • Proven problem-solving and conflict-resolution skills
  • Effective negotiation skills
  • Excellent communication and interpersonal skills
  • Collaborative approach - able to influence, drive ideas and and address issues effectively
  • Results-orientated and impeccable attention to detail

Benefits

  • 33 days annual leave, plus birthday off work!
  • Work abroad policy (up to 30 days per year)
  • Competitive pension scheme (matched contributions up to 7%)
  • Industry-leading family policies
  • Hybrid, flexible working
  • Life Assurance and private healthcare
  • Regular team socials
  • Free weekly breakfasts catered to all

What We Offer You

More than translation, our language services are designed to achieve real connection with your customers with a fully-integrated approach to multilingual content.

Welcome

Enjoy a warm welcome from the team plus a comprehensive induction plan to give you the best start to your career with us.

Flexibility

We know how important it is to have a flexible working environment. Whether at home or in the office, we give you the autonomy to work your way.

Training & Development

We are committed to supporting your development through tailored training programmes and expert workshops to help you reach your full potential.

Welcome

Enjoy a warm welcome from the team plus a comprehensive induction plan to give you the best start to your career with us.

Flexibility

We know how important it is to have a flexible working environment. Whether at home or in the office, we give you the autonomy to work your way.

Training

We are committed to supporting your development through tailored training programmes and expert workshops to help you reach your full potential.

Benefits

Industry-leading holiday allowance, generous pension scheme, private health care, life insurance, home equipment allowance and more.

Well-being

Your well-being is our priority. We offer 24/7 mental health support, regular wellness initiatives and healthy snacks to fuel your body and mind.

Culture

Be part of a vibrant, international team with regular social events both in and out of the office!

Benefits

Industry-leading holiday allowance, generous pension scheme, private health care, life insurance, home equipment allowance and more.

Well-being

Your well-being is our priority. We offer 24/7 mental health support, regular wellness initiatives and healthy snacks to fuel your body and mind.

Culture

Be part of a vibrant, international team with regular social events both in and out of the office!

Birthdays Off

Birthdays are there to be celebrated! Enjoy a day off on your birthday and let us know all about it later.

Modern Offices

Our office space is designed to provide the perfect environment for collaboration, creative thought and focused working.

Breakfast & Drinks

What more can we say? Enjoy a regular office breakfast and Friday drinks with the team!

Birthdays off

Birthdays are there to be celebrated! Enjoy a day off on your birthday and let us know all about it later.

Modern Offices

Our office space is designed to provide the perfect environment for collaboration, creative thought and focused working.

Breakfast & Drinks

What more can we say? Enjoy a regular office breakfast and Friday drinks with the team!

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